INVESTING IN CUSTOMER VALUE
We work day in and day out to ensure the investments we make in our nation's electric infrastructure provide our customers with affordable, reliable and clean energy.
These customers range from residential and business customers across much of Florida, to utilities, retail electricity providers, power cooperatives, municipal electric providers and others across the U.S. and in Canada, as well as individual companies and other organizations committed to renewable and sustainable energy.
In striving to exceed customer expectations, we do our best to communicate effectively, provide products and services that are innovative and easy to use, and track our performance with the goal of continuous improvement.
Affordable and Reliable
We know what's most important to our customers, and we're working to provide affordable power that's there when they need it.
Energy Efficiency
When energy is efficient, it's more affordable. We're always working to improve our efficiency and help keep bills low.
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Consistently Low Bills
FPL's typical residential customer bill is about 30% below the national average and lower than 45 states. Typical FPL business customer bills continue to be among the lowest in the nation.
*All metrics in this section are as of year-end 2019 unless otherwise noted.